Refund Policy

1. Where things stand today

There is no payment flow on this site at the moment. The plans on the pricing page are product parameters: they show the intended price and monthly credit allowance, but they cannot be bought. Checkout is temporarily unavailable, and no charge can be started from the product.

That also means there is no invoice to query, no billing history to correct, and no subscription to cancel. If you believe you have been charged by us, write to admin@mail.ficreel.com with the date and the amount, and we will look into it immediately — a charge from us at this stage would be a fault on our side, not a policy decision.

2. Nothing is charged, and no payment details are collected

While checkout is closed we do not collect card numbers, bank details or any other payment information, and we do not send you to a third-party payment page. The product never asks for payment details, and you should not send them to us by email either.

Free trial credits are granted per device without payment and without a card. They are free rather than purchased, so there is no amount behind them to unwind, and they do not turn into a subscription. They stay on the device that claimed them until they are spent.

3. Credits and failed generations

Credits are the unit that pays for generation, and the rules that apply to them today are simple and automatic:

• A generation that fails is not charged. When a run fails, the credits reserved for that image are returned to your balance automatically — you do not need to ask, and you do not need to contact support.
• The bench tells you it happened — with the reason the run failed and a retry control — so a failed press never silently eats the balance.
• If you think the balance is still wrong, write to admin@mail.ficreel.com with the task or file link and the prompt you used: we will check the run and correct the balance if it was charged wrongly.

The point of these rules is that credits are only spent when a generation actually succeeds. That is the same guarantee we would want in place before any money changes hands.

4. If paid plans open later

We may open a payment channel in the future. If we do, this page will be rewritten before the first charge: it will state the refund window, how a request is made, who processes it, and how long the money takes to come back. Nobody will be charged on the strength of this page as it stands today.

Until that happens, the literal reading is the correct one: nothing is charged, so there is nothing to refund. If that ever stops being true, the change will be published here and in the Terms of Service first — not announced after the fact.

5. Your statutory rights

This page is a statement of fact, not a limitation of your rights. Nothing here limits any right you have under mandatory consumer law where you live, and nothing here asks you to waive a right of any kind. Where the law gives you a stronger right than this page describes, that right applies.

If you think something has been handled unfairly — including a credit balance you believe is wrong — write to admin@mail.ficreel.com and we will look at it again. The other documents in this set are the Terms of Service and the Privacy Notice.

6. Contact

Questions about credits, a failed generation, or anything on this page: admin@mail.ficreel.com. If you believe you have been charged, say so in the subject line and include the date and the amount — that is the one case we would treat as urgent.